Multihull Solutions - Gull Consulting

CLIENTS

About Multihull Solutions

New Boat Sales
Multihull Solutions New Boat Team specialise in the sale and service of some of the world’s finest multihull brands.

Pre-Owned Boat Sales
In addition to their extensive range of premier new boats for sale, Multihull Solutions has a quality Pre-owned Brokerage division with one of Australia’s largest selections of multihulls priced from AUD$250,000 – $10 million.

Multihull Solutions have a network of sales & service centres across Australia, New Zealand, the Pacific Islands and South East Asia, with New and Pre-Owned multihulls displayed both in and out of the water at our various locations.

The passionate and committed team of more than 30 people, in 5 countries with over 250 years of combined industry experience provide the best possible service and advice to their new clients and their loyal and ever-growing return client base.

I’m honoured to be associated with Multihull Solutions, their dedication to honesty, transparency and ultimate client satisfaction is admirable and it has been a pleasure working with their team.

How I’ve Helped

Business Review

Conducted a company-wide reveiw & compiled a list of preliminary recommendations to the CEO.

Systems Development

Development, Implementation & Documenting of streamlined systems & processes.

CRM / ERP Project

Project managed the implementation, setup, migration and team training for new CRM & ERP solution.

Client Experience Audit

Analysed the client journey and implemented changes to improve the sales process and overall client experience.

Website Review

Review existing website and update funcionality to provide tools for use in other areas of the business.

Procedures Manual

Created new Procedures Manual, bringing together the new processes & business improvements into one central document.

Digitising Manual Processes

Digitised manual and paper processes through the use of online forms and other back-end tools.

Team Training

Conducted and managed in-person & online training to the Sales, Admin and Warranty & Service teams.

HR Onboarding

Created a new online solution for the onboarding and training of new Sales team members.

Data Migration to Cloud

Autied & migrated company data to cloud solution, implemented new filing structure and naming protcols.

General IT Support

Assisting management and team members with general IT support and solution recommendations.

Sales Centre Project

Project Managed renovation of new Sales Centre including floorplan design, trade quotes, trade management and interior fitout.

Standardised Email Signatures

Implemented a professional solution to standardise email signatures across the business.

Client Surveys

Restructured client surveys and request process, to ensure repsonses and flow of info to relevant managers.